AUSSIE MADE & CRUELTY FREE
FREE SHIPPING $75+
SUBSCRIBE & SCORE 10% OFF

Privacy Policy

Last updated: August 19, 2025

We care about your skin and your privacy. This Privacy Policy explains how Splotch Body (the “Site,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit, shop, or hang out with us online.

By using our Services (aka anything you do on splotchbody.com), you’re agreeing to the details below. Don’t vibe with it? No worries, but please don’t use the Site.

Changes to This Policy

Like our formulas, we may update this Policy from time to time. If we do, we’ll post the updated version here, update the “last updated” date, and follow any legal requirements about notifying you.

How We Collect & Use Your Info

To make sure you get the best Splotch experience, we collect information in a few ways:

  • Stuff you give us directly (like when you place an order, make an account, or email us).
  • Stuff we track automatically (cookies, device details, IP address, browsing behaviour).
  • Stuff we get from third parties (like payment processors, delivery partners, and Shopify, who powers our store).

We use this info to:

  • Process and deliver your orders.
  • Keep your account safe and secure.
  • Send you updates about purchases, returns, or new launches.
  • Improve our products, services, and your shopping experience.
  • Send marketing and promos (you can unsubscribe anytime).
  • Prevent fraud and keep things above board.

What We Collect

Depending on how you interact with us, we might collect:

  • Contact details: name, email, phone, address.
  • Order info: billing/shipping addresses, payment confirmation.
  • Account info: username, password, security details.
  • Support info: anything you send us in a message.
  • Usage data: cookies, IP address, browser/device info, how you use the Site.

Cookies 

Yes, we use cookies (the digital kind, sadly not choc chip). They help us remember your preferences, run analytics, keep things secure, and show you relevant ads.

Most browsers accept cookies automatically, but you can block them in your settings. Just know that doing so might make parts of the Site look or act a little… wonky.

For Shopify’s cookie info, head here: Shopify Legal Cookies.

Sharing Your Info

We don’t sell your personal info - ever. But we may share it with:

  • Service providers (like payment processors, shipping partners, IT, data analytics).
  • Business and marketing partners (ads and promos).
  • Affiliates within our corporate fam.
  • Legal authorities if we have to (like subpoenas, fraud investigations).
  • During a business transaction (like a merger or sale).

Third-Party Links

Sometimes we link to other sites. Once you leave ours, their rules apply. Check their privacy policies before sharing info.

Kids’ Privacy

Our Site isn’t meant for kids. We don’t knowingly collect info from anyone under 16. If you’re a parent/guardian and think we’ve accidentally collected info from your child, email us and we’ll delete it.

Security & Retention

We do our best to keep your info safe, but no system is 100% hack-proof. Don’t share your password with anyone. How long we keep your data depends on what it’s used for (orders, legal obligations, dispute resolution, etc.).

Your Rights

Depending on where you live, you may have rights such as:

  • Access: see what info we hold on you.
  • Delete: ask us to delete it.
  • Correct: fix inaccurate details.
  • Portability: request a copy/transfer.
  • Restrict processing: ask us to limit how we use it.
  • Withdraw consent: opt out where we rely on your consent.
  • Unsubscribe: stop marketing emails anytime.

We may need to verify your identity before actioning a request. If you appoint someone else to act on your behalf, we’ll need proof. We’ll always respond within the timeframes required by law.

We’ll never discriminate against you for using your privacy rights.

International Users

If you’re outside Australia, your data may be processed in other countries. If we transfer your info from Europe/UK, we’ll rely on recognised legal mechanisms like Standard Contractual Clauses to keep it protected.

Complaints

Got a concern about your data? Email us first - we’ll do our best to sort it. If you’re not satisfied, you can escalate it to your local data protection authority.

Contact Us

Questions? Privacy panic? Reach us at:

hello@splotchbody.com

1-3 McCauley Street, Alexandria, NSW, 2015, AU