Splotch Body FAQs
AKA: all the juicy info you didn’t know you needed.

About Splotch Body
About Splotch Body
What is Splotch Body?
Skincare and body care, but way more fun. We’re Aussie-made, powered by native botanicals, mostly vegan, cruelty-free, and here to make your self-care routine the best part of your day.
Where else can I buy Splotch Body?
Right now, you’ll find us online and in select retailers. Check our stockist page for the closest Splotch Body fix.
Media Enquiries?
Hit us up at hello@splotchbody.com We love a good spotlight moment.
About the Products
About the Products
Are you cruelty-free?
Absolutely. We don't test on animals - but our animals most definitely test us sometimes!
Are your products vegan?
Some Splotch products are not vegan-friendly (hello manuka honey), so please check the ingredients.
Do your products contain nasties?
Nope. No parabens, PEGs, sulfates, GMOs, or other dodgy stuff. Just ingredients your skin actually likes.
What’s the shelf life?
Once opened, use within 12 months. Unopened, they’re good for two years.
How should I store them?
Cool, dry place, away from direct sunlight and extreme heat, so maybe not your car at the beach in summer.
Ordering and Payments
Ordering and Payments
Can I change or cancel my order?
We pack fast, so no promises — but email us at hello@splotchbody.com ASAP and we’ll do our best.
What payment methods do you accept?
Visa, Mastercard, Amex, Apple Pay, Google Pay, Shop Pay, and Afterpay.
Is it safe to shop with you?
Yes. We use secure, encrypted payment systems and never store your credit card details.
Shipping
Shipping
Where do you ship?
Australia, New Zealand, the UK, and the US. We’re working on more, subscribe for updates.
How much is shipping?
• AU: $7.99 (Free over $60) / Express $12.99
• NZ: $15 NZD Express (Free over $60 NZD)
• UK: £20 Standard
• US: $25 USD Express
How long will it take?
• AU: 2–8 business days (Express: 1–4)
• NZ: 2–5 business days
• UK: 3–5 business days
• US: 3–6 business days
How do I track my order?
We’ll send you a shipping confirmation with a tracking link as soon as your order leaves the warehouse.
Returns and Refunds
Returns and Refunds
Change of mind?
Return unused/unopened items within 30 days for a refund (excl. shipping).
Not vibing with the results?
If you’ve used a product consistently for 30 days and aren’t loving it, we offer a 30-day money-back guarantee.
Faulty or damaged products?
Email us at hello@splotchbody.com with your order number, photos, and a quick description and we’ll sort it fast.
Bought from another store?
Returns need to go through the original retailer.
Allergies & Patch Testing
Allergies & Patch Testing
Should I patch test?
Yes, even gentle, natural ingredients can cause reactions in rare cases. Apply to a small area first to be sure.
What if I react to a product?
Stop using it, email us at hello@splotchbody.com, and we’ll guide you through your options.
Our Approach to Sustainability
Our Approach to Sustainability
We love this planet as much as we love great skin.
That means:
• Using recycled and recyclable materials wherever possible.
• Designing packaging that’s easier to recycle.
• Always looking for better, more sustainable options.
We’re currently exploring partnerships with beauty recycling programs (like PACT Collective) so you can feel even better about your Splotch stash.